Return and Refund Policy

Return and Refund Policy for Charming Charmers

Effective Date: 01-02-2025
Last Updated: 01-02-2025

At Charming Charmers, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a refund under the following conditions:

1. Eligibility for Refunds

  • Items must be returned within 14 days of receiving the product.

  • Products must be unused, in their original condition, and in the original packaging.

  • Proof of purchase (receipt or order confirmation) is required for all refunds.

2. Non-Refundable Items

  • Gift cards and promotional items.

  • Personalized or custom-made products.

  • Items that show signs of use, damage, or alteration.

3. Refund Process

  • To initiate a return, contact us on the contact page with your order details.

  • Once approved, you will receive return instructions, including the return shipping address.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Upon receiving and inspecting the returned item, we will process the refund to your original payment method within 2 business days.

4. Exchanges

  • If you received a defective or incorrect item, we will replace it at no additional cost.

  • Contact us within 14 days of receiving your order to arrange an exchange.

5. Late or Missing Refunds

  • If you haven’t received a refund after the processing time, please check with your bank or credit card provider.

  • If you still have concerns, contact us on our contact page : https://charmingcharmers.com/pages/contact

6. Contact Us

For any refund-related inquiries, please contact us on our contact page : https://charmingcharmers.com/pages/contact

Thank you for shopping with Charming Charmers!